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FAQ

Frequently Asked Questions

Question: I am trying to do an inventory on a machine with Windows 98 installed, and it seams not to work properly? View
Answer: You have to install WMI Core 1.5.
Question: Why are the agents not functioning properly in Windows 98 when activated via a login script? View
Answer: You have to configure your login script to start the agent after the Windows start-up process is finished.
Question: Why is PCI devices not collected in Windows NT 4 server/Workstation environments?  View
Answer: It is a normal WMI behaviour to return different parameters on machines with different configuration.

Win NT4 has no built in WMI, it is installed above the OS no information on devices is collected by NT4 native sysinfo functions Windows Management Instrumentation (WMI) CORE 1.5 has to be installed.
Question:  I can’t get the Bridge to work on Windows XP.  View
Answer: It is due to an XP feature to automatically start the SSDP Discovery Service that is listening to port 5000.

Options to handle the problem: change the SSDP Discovery Service status to ‘stopped’ edit the Qondoc Bridge.ini under Windows XP in the following way: Server Port = 7000 (for example) (in fact, any value but not 5000) Preventive actions: Use a programme to check what the ports listened to. For example a freeware product of http://www.sysinternals.com.
Question: Is there any way to run the bridge so you can see what’s happening?  View
Answer: If you stop the service and run Qondocbridge.exe in a command window with the parameter -d the bridge will print everything that happens to the command window.

Example on how to run the bridge: “C:\WINNT\System32\QondocBridge.exe -d”
Question:How do I update the database to the latest version?  View
Answer: You run the database update program once on a computer that has Qondoc installed. You should only do this once because it updates the central database. You can find the latest database update in the download section of this site.
Question: Is it possible to use MySQL as database server for the Qondoc database?  View
Answer: No at the moment you have to use MSSQL 2000. We currently looking at the possibility to use other database servers for Qondoc. There is no release date set for MySQL version
Question: I have installed Qondoc and restored the database, but I can’t login?  View
Answer: When Qondoc is installed for the first time there are two default users.

Username: Admin
Password: Admin
Role: Administrator

Username: Viewer
Password: Viewer
Role: Viewer

When you have added your own users these users should be deleted or have their passwords changed.
Question: We doesn’t need all physical levels. Are there any way to remove the ones you don’t want?  View
Answer:
No it’s not possible to choose which levels you want in the physical hierarchy. What you can do if you absolutely don’t want all levels is to create common levels on the highest levels.
Example: You put your company name instead of Site, which means that you can begin with Site on Building level and so on.
Question: What can I do when an error has been found during XML import?  View
Answer:
This can happens when you run Qondoc Framework on a computer with an old version of the XML parser. Try to start Qondoc on another computer which has been updated with service packs anf hot fixes. Install MSXML 3.0 which can be downloaded from Microsoft.
Question: How do I find out about new releases?  View
Answer:
Everyone that has a login to www.qondoc.com gets an email that there is a new major/critical version to download.

We are continuously releasing new versions containing minor upgrades and bug fixes. Please check the download section to see if there is a newer version available.
Question: How do I get a customer login for www.qondoc.com?   View
Answer:
Register an account here and an administrator will approve your account as soon as possible.

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The Swedish Chemicals Inspectorate – everything connected with IT will be collated in Qondoc

“Qondoc is a good tool that simplifies our current IT administration. We chose Qondoc because it offered the best overall solution. I also enjoy good cooperation with them. They are very aware and take on the information that I convey. That’s what I call service.” Interview with Peter Lindén, who is IT manager and is responsible for an IT department with 15 servers and 230 personal computers.

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