Increased pressure on IT departments
As the competitive climate gets tougher, more demands are placed on managers and team leaders and their ability to run an efficient operation. Each department has its own budget, and IT services are generally the single most important tool for developmental change and growth. This increases the costs for IT and the demands on the IT department, but it also increases the need for efficiency – only the necessary services should be accessed, the ones your core business really requires.
Customised Service Catalogue
Qondoc Service Portfolio Management (SPM) allows IT departments to customise their own ”IT smörgåsbord” of services and committed deliveries, one that incorporates the needs of the entire company at all levels. When Financial Managers hire new associates, they can order special IT service packages that are tailored to suit their department, and obtain an overview of the costs at the same time. Other departments in the same circumstances would be provided with a different IT palette. The Qondoc SPM identifies the role/position of the person in question and automatically presents a customised service catalogue. This may consist of a computer, licenses, and support services. The SPM creates a specification that goes straight back to the IT department.
Services described in financial terms
By employing the SPM, IT departments can present their selection of services in a businesslike manner. The service catalogue becomes a way to market existing and new IT services, while also being a tool to quickly determine what each particular department needs. In the long run, the system will be self-regulating: the IT department can reduce services that are not in demand, and vice-versa. In other words, the SPM is also a tool that will help IT managers trim their own costs, so they can use their budget on projects that really count. The SPM helps build a businesslike mindset where all services and offers are also described in terms of money. “Our goal is for the SPM to assist IT departments, to help them create service catalogues as easily as possible,” is how Qondoc’s Managing Director Sven Askengren explains it.
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The Qondoc Service Portfolio Management (SPM) has been developed in accordance with the ITIL (IT Infrastructure Library) description of how companies and organisations should operate in order to clarify organisation, structure, descriptions and deliveries of IT services in a secure and cost efficient manner. The Qondoc SPM supports IT departments in these efforts to achieve more clear-cut and businesslike operations with a focus on security and cost efficiency.